<![CDATA[Move&Flow unable to retrieve funds]]>I attended the 1st weekend of Primavera and topped up 50 euro on the app as I thought Id be using the self service through the festival. Due to the massive ques and the fact you have to pay separately when ordering drinks at the main tent I'm left with money on the account. However when I've tried to retrieve my funds using the same bank account which I topped up with it wont allow me to get my money back. There is no help on the app that I can raise the issue with and I've contacted Primavera directly but have yet to get a reply. Has anyone else had the same problem & managed to solve it ?

]]>https://foros.primaverasound.com/topic/3334/move-flow-unable-to-retrieve-fundsRSS for NodeMon, 06 Jul 2026 22:30:23 GMTFri, 10 Jun 2022 08:53:40 GMT60<![CDATA[Reply to Move&Flow unable to retrieve funds on Invalid Date]]>I attended the 1st weekend of Primavera and topped up 50 euro on the app as I thought Id be using the self service through the festival. Due to the massive ques and the fact you have to pay separately when ordering drinks at the main tent I'm left with money on the account. However when I've tried to retrieve my funds using the same bank account which I topped up with it wont allow me to get my money back. There is no help on the app that I can raise the issue with and I've contacted Primavera directly but have yet to get a reply. Has anyone else had the same problem & managed to solve it ?

]]>https://foros.primaverasound.com/post/315080https://foros.primaverasound.com/post/315080Invalid Date<![CDATA[Reply to Move&Flow unable to retrieve funds on Wed, 15 Jun 2022 13:30:04 GMT]]>Hi,
I'm having the same issue. I sent a message to S.A damm on their website but nothing back. I have found this email on the app (dpo@dammcorporate.com) so going to give this one a try now. I have been reading about IBAN discrimination and how it's quite common in Spain. It is also illegal and they should be accepting our refunds with no issues.
Have you managed to resolve yours yet?

]]>https://foros.primaverasound.com/post/315186https://foros.primaverasound.com/post/315186Wed, 15 Jun 2022 13:30:04 GMT<![CDATA[Reply to Move&Flow unable to retrieve funds on Invalid Date]]>@Ninneygirl85 we are having the same problems.

]]>https://foros.primaverasound.com/post/315214https://foros.primaverasound.com/post/315214Invalid Date<![CDATA[Reply to Move&Flow unable to retrieve funds on Invalid Date]]>@Ninneygirl85 I’ve still not found an answer - emailed Primavera and they’ve just ignored my email.
Tried the email you’ve added and still to hear anything. I’ll let you know if I manage to find a solution 👍
Bit ridiculous tbh

]]>https://foros.primaverasound.com/post/315229https://foros.primaverasound.com/post/315229Invalid Date<![CDATA[Reply to Move&Flow unable to retrieve funds on Invalid Date]]>So just received a reply from the moveandflow@damm.es email I sent and they’re saying the refunds should appear in the same bank account I topped up with this week. So hopefully that should be it sorted.

]]>https://foros.primaverasound.com/post/315232https://foros.primaverasound.com/post/315232Invalid Date<![CDATA[Reply to Move&Flow unable to retrieve funds on Invalid Date]]>@PRIMA2022GO I've had the same email so fingers crossed

]]>https://foros.primaverasound.com/post/315235https://foros.primaverasound.com/post/315235Invalid Date